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Introduction to Emotional Intelligence

Jan 30, 2020

What is it all about?

Emotional Intelligence (EQ or EI) is a term created by two researchers – Peter Salavoy and John Mayer – and popularized by Dan Goleman in his 1996 book of the same name. EI is defined as the ability to:

– Recognise, understand and manage our own emotions

– Recognise, understand and influence the emotions of others

In practical terms, this means being aware that emotions can drive behaviour and impact people both positively and negatively. It is learning how to manage those emotions – both our own and others – especially when we are under pressure.

As Emotional Intelligence, or emotional quotient (EQ), is defined as an individual’s ability to identify, evaluate, control, and express emotions. People with high EQ usually make great leaders and team players because of their ability to understand, empathise, and connect with the people around them.

Research carried out by the Carnegie Institute of Technology shows that 85 percent of your financial success is due to skills in ‘human engineering’ – your personality and ability to communicate, negotiate, and lead. As such, only 15 percent is due to technical knowledge. Additionally, Nobel Prize winning psychologist, Daniel Kahneman, found that people would rather do business with a person they like and trust rather than someone they don’t, even if the likeable person is offering a lower quality product or service at a higher price.

With this in mind, instead of exclusively focusing on your conventional intelligence quotient, it makes sense to make an investment in strengthening EQ (Emotional Intelligence).

Training Overview

Participants will increase their knowledge of emotional intelligence to improve their interpersonal and intra-personal skills, adaptability, stress management and general mood.

Our emotional intelligence course builds an understanding of how emotions shape who we are, how we relate to others and how to improve relationships.

The session is designed to be highly interactive to allow the participant to understand and develop the emotional intelligence during the training and beyond.


At the end of this training, the participant will be able to:

– Explain the importance of Emotional Intelligence

– Describe why we experience emotions

– List the 4 components of EI

– Uncover your primary representation system and explain how it can be used in communication

– List 3 ways to improve emotional management

– Describe 2 ways to improve social awareness

– Define when to use the GROW model


 Introductions and expectations

The Importance of Emotional Intelligence

EQ vs. IQ (and PQ)

– Exercise – Naming

The Two Aspects

– Exercise – The Emotional Experience

The 4 Components of EI

 Becoming More Self Aware

– Exercise – Primary Representational System

 Emotional Self-management

– Top Tips

Locus of Control

– Exercise – Internal or External Influence

Social Awareness

Personality Styles

– Exercise – Recognising and adapting


– Exercise – Body Language

 Seek First to Understand

– Exercise – Empathic Listening

Developing Empathy

– Exercise – Perceptual Positions

Relationship Management

Speaking Their Language

Exercise – Mirror or Match

The Role of the Coach

– GROW Model

– Essential coaching skills

– Exercise – Practical Coaching

 Summary and Close